InfraNova delivers scalable virtual queuing solutions that modernise service delivery and make customer journeys measurable.
Time has changed
Caribbean Enterprise, Public Sector and Regulated Service Delivery
InfraNova’s virtual queuing solutions are designed for Caribbean governments, state agencies, and regulated institutions delivering high volume public services. Built with the realities of Small Island Developing States in mind, our approach supports public sector digital transformation by reducing congestion, improving service equity, and enabling governance led modernisation across ministries, statutory bodies, utilities, and citizen facing organisations.
Virtual Queuing and Appointment
Management Solutions
Integrated web appointments and digital ticketing
Enable customers to book online and receive a digital ticket before arrival. Reduce walk-ins, smooth branch traffic, and plan staffing with more predictable demand through an integrated scheduling and ticketing workflow.
Lobby management app for walk-ins and triage
Empower on-site staff to manage walk-ins, route customers to the right service, and balance lobby traffic. Improve throughput by matching customer needs to the right queue from arrival.
Customer Calling/Check-in App
Transform frontline operations with an intuitive teller-calling interface. Staff can call, recall and manage customers efficiently, improving flow and reducing waiting time through real-time queue visibility.
Integrated Feedback System
Collect instant customer feedback through kiosks, tablets or mobile prompts. Gain real-time insights into service quality and use analytics dashboards to identify trends and improve branch performance.
QR Enabled Queuing & Appointments
Allow customers to join the queue by scanning a QR code at the branch or online. Improve service convenience while minimising physical wait times and enhancing the overall arrival experience.
Digital Signage for Queue Information
Display queue status, promotional content and live updates through dynamic digital screens. Centralized control ensures consistent messaging and enhances customer engagement throughout the service area.
WhatsApp and SMS queue notifications
Send automated alerts, live queue updates, and service reminders to customers’ phones. Reduce uncertainty, improve arrival timing, and keep customers informed throughout the journey.
Dashboards and reporting for service performance
Access real-time performance data across branches. Monitor KPIs, customer flow, service times, and staff utilisation through centralised BI dashboards that support data driven decision making.
Virtual Queuing Via WhatsApp
Offer customers an integrated virtual queuing experience through WhatsApp, enabling fast updates, queue status, and service reminders in a digital channel they already use and are familiar with.
People Counting System
SafeQ People Counting Solution combines the intelligence of high-tech cameras and state of the art software, that is dedicated to provide a cost effective and efficient way to manage long queues and crowded waiting areas.
SafeQ People Counting is a cost effective, easy to deploy solution, designed to ensure optimal customer footfall with enough room to distance themselves from other people nearby
Smart Online Appointment, Booking and Scheduling
Wavetec’s cloud based online appointment, booking and scheduling solution that is simple, easy and convenient for you and your customers.
Ensure you are connected with your customers even before they arrive. With Wavetec’s appointment solution, your customers can connect from anywhere, from booking to check-in to rescheduling and canceling an appointment. This helps you to minimize customer wait times and give top quality service to your customers.
Digital Signage
We offer a diverse range of integrated, end-to-end, multi-purpose Digital Signage solutions, from slim units to large-format displays. Our high-end signage solutions create bold, memorable experiences for your brand at key customer touchpoints.
Interactive, robust and purposely designed solutions enable your business to engage customers at the right time, with the right message, therefore creating personalized experiences.
Customer Feedback
Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you.
Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience
Data Analytics, Dashboards and Reporting
You do not need more metrics. You need clearer ones that leaders can act on.
Powered by Spectra, the platform integrates with service channels to reduce customer effort and strengthen consistency at key touchpoints. Leaders gain real-time dashboards and actionable reporting to improve service outcomes and operational control.
Spectra will change the way your business operates at the sharp end where the customers are. We put you in central control of your customer experience with real-time actionable insights, dashboards and reports.
Stay Ahead of the Curve
Every form, queue, and policy contributes to your service reputation.
Design them with care, govern them well, and measure what matters.